Welcome to our frequently asked questions section, here our guests send their questions and our team verify them and respond as quickly possible.
You can check all the information we have to share whit you, but if you cant find waht you need, please write us a message in the contact form and our instructor crews are going respond as quickly possible.
Please bring towel and extra clothes for after dives , cash if you like something in the restaurant at the marinas.
Please if you dont mind send us a contact number, so we can talk or text in case we need it, We Use text (Message) or Whatsapp. You can contact us , texting on this numbers
Partial on a PayPal - rest of the Balance cash , or full payment in advance with PayPal on the website.
Riviera Maya weather conditions are with scattered storms.
This scatters storms are just at some places , its normal here, It means this rain is just at some point /heavy) and just a hundred meters away its not.
We do our normal dive operation with this clouds, or with this rain that just will pass in some points. Just when we have a tropical depression above , or strong wind doing big waves , is when we can not do ocean activities , the port close for any water activities.
Some times , North or South wind hits the cost , sometimes with this kind of winds, Cozumel or Cancun can be choppy , when this winds hits stronger than usual , Mexican gov, close port for any water activities, some times on Summer, tropical depressions or storms doesn't allow us to go out. Even if you see a sunny day.
If for any reason Mexican harbor officer close the port for any water activities due a tropical storm or hard wind, they do radio all the water activities stores , like us, doesn't allow us to go out . They close port. We do changes take you to dive the dive zones in case of diving , depends where the port its open , or for sure moving to do Cenote dives.
In our seasonal activities like Whale sharks, Bull sharks and sailfish encounters . We move this days to a second next day.
If this happens and you can not because you leaving , you will have the full refund of your cancel day payment. You can be sure of this.
Water temperature here is really nice. Cozumel and Cancun around 80- 83, Cenotes are 77-78 degrees. For sure use them at Cenotes. We use on this dives 3mm long wetsuits, and some times we provide for divers get cold easily an extra shortie to wear above the long wetsuit Second wetsuit to wear if need it, its no cost.
Let us know if you prefer an extra shortie to use it with the long wetsuits at Cenotes. About reefs will be good with out. But always wear it to be more comfortable. Definitely we suggest. Will be more comfortable on your dives.
January and February our “winter” months, although there is sun and heat during the day, if i north wind heats the area normally stay around 3-4 days the air can be cold and the water temperature down. We leave it to your consideration.
Cancun dives doesn't include, please bring cash or a box lunch from your Hotel
Cozumel dives ar with lunch included around 12:00 PM
Bull sharks doesn't include.
Night dive doesn't include.
Mayan ruins included just for Chichen itza. (Buffet Style).
Puerto Morelos dives includes Seasonals Fruit.
Cenotes light lunch.
That depends on the starting point you choose when booking your tour and the costs may vary.
Ferry cross from Playa del Carmen to Cozumel and back every hour.
Ferry cross from Isla Mujeres to Mainland ( Cancun Puerto Juarez ) and back every hour.
We need your complete information in the reservation form and that indicates your method of payment, also you must indicate if you have any medical condition. On the day of your tour we recommend bringing a towel, wet backpack, sunscreen and your diving card which is essential.
Yes we have Go pros for rent. Filming on 4k Liz our photographer leader can take for you professional Photo and Video We can provide you too Drone (Phantom 4 professional) photo and Video services.
Yes, mask, fins, BCD and regs On your dives. Torches in case of Cenotes and night dives are included too, we have optional wetsuit rent 10 US piece (shorties) 15 USD for the longs.
Yes, On your arrival day we will be monitoring your flight/s If your flight changes and you are arriving in a totally different flight at a totally different time, then please call our office +5219982274043 or +5219981486830 , or email us to let us know the new flight information, we will update your arrival and move your vehicle to the new time. Please if you required that service, make a phone call to book your transfer.
This is not refundable if we out, it is an open ocean trip, we can not secure what will happens, Ocean rules, will move to the WS area as everybody do, they are there, But any day can be unpredictable.
Last season we have +100 days with hundreds of them. Its just lucky, as a wild open ocean safari we can not be sure of how many of them we´ll find, we have had days on months like July or August with just 3 or 5 animals (rare).
Of course, Bull sharks if they are here will have an encounter 98% of the time. There is one week they go, they move to the manglers to have their babies.
This week they choose can be any one. Same on weather this month someday can be rough because North winds, and on worst case close for water activities. With you would be two guest already booked for this date December 20th.
We run it almost every day, it depends on bookings and weather. We need 8 guest to run it, we share guest, we are two dive shops doing it so when we need guest the send us, doing us the same for them.
Usually one week in advance is enough.
No, we can hold you on stand by for the second one, will have spaces between both dive operations.
Yes, at much as we dont have a big group booked for that day. You can let me know your plan dates, hold you on stand by for the second one.
Usually we start at 7:00 AM, ending the tour and back around at 2:00 PM.
175 USD per passenger, meeting by yourself
190 USD per passenger including round trip transportation.
A. First, do snorkelers swim around to look for a school of sardine
B. 2-3-4 hours , at the time all the group are comfortable to back land.
Not allowed tank divers on the area, they are there fishing boats too, so its not safe to have divers with lines in the water, besides this bait ball move really fast , so we need to re locate above the bait ball.
2- 3 hours or just 30 minutes, . it depends each sardine ball, can have a big group hunting or just few of them , unpredictable.
Current its not strong , depends on wind can have bigger waves, you will be wearing wetsuits as floating device we can provide life best if prefer.